Hero CultureAnneke PanmanApr 24, 20241 min readUpdated: Jul 5, 2024Are you hurting customers with your heroics?https://video.wixstatic.com/video/08c54e_ce55f16f8fad4eccae655dcbcdcb344c/1080p/mp4/file.mp4I leave you with the question:If you knew, that not being a hero will serve customers better, what would change for you?
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