Anneke PanmanApr 241 min readHero CultureUpdated: Jul 5Are you hurting customers with your heroics?I leave you with the question:If you knew, that not being a hero will serve customers better, what would change for you?
Are you hurting customers with your heroics?I leave you with the question:If you knew, that not being a hero will serve customers better, what would change for you?
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